Return & Exchange
Thank you for shopping at Jolienana. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.
RETURNS &EXCHANGES POLICY
Please contact our customer service at firstname.lastname@example.org.
Our customer service will contact with you in 24 hours after return/exchange request approved.
Ship the return package to our warehouse and submit the return shipping tracking information(tracking number & delivery company) on our website.
Refund or exchange will be issued in one week after we receive you returned package. A confirmation email of refund or exchange will be sent to your email box.
-Purchase (except swimwear and final sale) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
If returning the items, please shipping to the under returns address or inquiring customers service to acquire returns address.
PURCHASE NOT ELIGIBLE FOR RETURN
-Swimwear & Accessories is not eligible for return or exchange.
-Swimwear & Accessories can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at email@example.com or chat with us online.